Real Time Reporting
The Dashboard let’s you stay on top of what’s being said about your business. With our Reputation Snapshot you’ll have access to:
- Most recent feedback and reviews
- Overall feedback rating
- Average online rating
Actively Monitor Top Review Sites
Connect your dashboard to major rating and review sites like Yelp, Google+ , Yahoo, and CitySearch to pull in reviews that have been posted about your business. New review snapshots are displayed inside your dashboard along with a special alert that is sent directly to notify you that a new rating or review has been found by the software.
Simple Automated Feedback Loop Launch
To start the automated feedback loop process, simply enter some basic customer information using our “Quick Add” form or send customers to your company branded external review page.
Discreetly Assign Feedback to a Department or Employee
Unique system allows you to assign feedback to a specific department or employee without customer knowledge, allowing unbiased evaluation of service strengths and weaknesses down to a department or employee level.
Define Feedback And Email Settings For Intelligent Routing
Based on customized filter settings, a company specific email is sent out to your customer.
- Easy to understanding filter settings
- Define what a positive review is
- Helps prevent negative reviews from getting online
- Integrates with social sharing and review streaming
Turn Positive Feedback Into Online Reviews
Based on your settings, customers that are flagged as leaving positive feedback for your business are sent a follow up sequence to encourage sharing their feedback as an online rating and review.
Positive And Negative Pages Based On Routing
Customers are intelligently routed to a specific post feedback page based on the initial feedback snapshot and the settings you configured in the setup process.
Quickly and Easily Access Review Sites
Make posting positive reviews online easy for your customers. Decide which review site(s) is important to your business, allowing your customer to quickly select a review site they are familiar and comfortable with.
- Add any rating or review site you want.
- Rotate sites to spread reviews across the web.
- Quick linking removes need to search.
- Customers selects the sites they know.
Fully Responsive For Mobile Feedback
The entire feedback loop is fully mobile responsive. Customers can quickly and easily navigate the entire loop from any web enabled device. This includes:
- iPads and Tablets
- Desktop Browsers
- Android Devices
- And More…
Ability To Edit Page Content
With the ability to update the content above and below the video message, you can tailor your message specifically your customer base. Easily include a link, add in manager contact info, or even create a special offer right on the page.
Real Time SMS Review Alerts
See overall rating and new reviews with SMS text message alerts sent directly to your phone.
Real Time Email Review Alerts
Instantly see the rating and full report of your most recent feedback on a web browser or while on the go via your email enabled mobile device.
Add Additional Employee / Staff Emails For Notices
Want to keep everyone at your company in the loop as well? Simply add in additional notification email addresses to send feedback updates alerts and reviews to management or specific staff members.
Default Feedback Request, Reminder, And Thank You Emails
Reputation Igniter comes with a full email campaign preconfigured in the software to get you up and running quickly.
Special Notification Campaigns
Using the Reputation Igniter custom email message manager, easily create marketing messages for the holidays, reactivate your best customers, or send a special offer to customers that may have left less than favorable feedback to return and give you a second chance.
Easy To Manage Reporting
Quickly access customer feedback with ability to:
- Review feedback ratings
- Send special notification messages
- Research feedback response rates
- See feedback star %
Drill Down Capabilities
Review feedback at a specific employee or service department level from the past 30 days or during a specific date range.
Appended Contact Feedback Upon Return Visit
If you have a repeat customer base, the software will use each customer’s email address to append older feedback with new feedback.
Share Reviews On Top Social Media
Based on manual or automatic settings, Reputation Igniter helps you socially share your recent positive feedback and new reviews with your Facebook, Twitter, and Google+ followers.
Automated Review And Feedback Posting
Automate the share process easily by determining which feedback and reviews to share, how often to share them, and the maximum number to share each day. Have a hot new review that you want to share immediately? Manually spread the word at the push of a button right from your main dashboard.
Attention Grabbing Social Media Posts
Each shared review includes an image, increasing your likes and shares, and a customer review that highlights your company.
Review Feed For Your Website
Using our website plugin, you’ll instantly access reviews from your dashboard and place them prominently on your company website. Our review streaming plugin ensures prospective customers will see all the positive feedback you have earned and deserve.
Simple To Understand Training And Setup
Your focus should be on your customers and your business, not trying to learn how to use a program. To ensure your success, the Reputation Igniter setup process was created with a simple to use and easy interface, ensuring that you establish your positive online reputation quickly and easily.
Friendly And Helpful Support Staff
If during the setup process or at anytime you have a question, our detailed Knowledge Base of FAQs or Support Desk will help you find the answer quickly. Need a little more hands on help? Take advantage of a free setup and implementation meeting with one of our specialists.