1 Star to 4.2 Stars: Dentist Rebuilds His Reputation
Otherwise, as you know we’ve had lots of other clients before you. So we’ve encountered every type of situation when it comes to a business’s online reputation. What we’ve found is that you’re really in 1 of 3 different situations with your online reputation right now.
You are in 1 of 3 Positions with Your Reputation Right Now
Dentist Brings Reputation Back to Life
One of our clients loves helping lower income patients get the dental care they need at a rate they can afford. Sadly this requires him to accept every insurance under the sun and puts him at the mercy of some horrible insurance providers. The result: his patients come in with a chip on their shoulder because their insurance isn’t very good which is totally out of his control.
Regardless though, he loves his work. The problem is he often gets blamed for what the insurance is doing to his patients. The result of these experiences gets him unwarranted negative reviews from patients angry at their insurance’s policies, not his quality of dental care. He knew he needed a way to help sort these situations out before they got online so he could help his patients through their frustration.
When he saw our service he jumped at it as it was just what he needed to capture the valuable feedback he wanted and at the same time defuse situations that were getting heated promptly between his customers and their insurance unbeknownst to him.
1 Star to 4.2 Stars – How He Did It
Integrating our system into his staff’s check out process he now gets every patients’ feedback both positive and negative. Then by following up with every patient who provided negative feedback to resolve their issues and asking the ones that left positive feedback for a review, he has been able to avoid getting negative reviews posted online and has increased his number of positive reviews improving his star rating across the board.
His practice has since DOUBLED his reviews on Yelp! Now his old 2-Star rating has been elevated to a 3.5-Star rating on Yelp which we all know how recovering your reputation on Yelp is no easy task.
On Google he absolutely transformed his reputation. First they TRIPLED their reviews on Google! Even more impressive though is he took his 1-Star rating all the way up to 4.2-Stars. You can be sure that this has transformed his business. Actually, scratch that, I know it has because I just talked to him earlier today and he is booked 4 months out! He’s killing it now.
Need to Repair or Restore Your Reputation Like This Company Did?
I’m going to be honest, it doesn’t happen overnight. But, if you’re using a system you can get there years quicker than the old “hope and pray” method. That is what this dental client did and you can too. So don’t despair, take action and start controlling the conversation around your business online.
If you’d like to learn more about how powerful, yet simple a system like this can be to implement click here to find out more.
But Wait!? That’s Not Me Either
Oh don’t worry, we didn’t forget about you, the rockstar who already has a solid online reputation but wants to blow by your competitors and leave them in the dust. We’ve got a great case study to tell you about how one business increased their Yelp visitors by 275%.