As business owners we want to know how to get good online reviews on Yelp, on Google, on Facebook, etc. At the same time we want to avoid negative ones. The key to it really is making it easy for your customers. Too often we think simply asking a happy customer will result in a […]
About Chris Lollini
I’m a small business owner/entrepreneur who has devoted myself to helping other small businesses achieve the success they set out to when they first started their business. I’m especially passionate about helping businesses deliver a WOW customer experience, turning their customers into brand evangelists.
Most business owners went into business for themselves to provide their services their way. Their passion is not marketing, as a result, many struggle with getting this necessary function of their business done. I help business empower their customers, clients, or patients get the word out for them — so they can focus on deliver their amazing product or service.
I help these professionals regain their passion for their profession while growing their business by enabling them to leverage the power of digital word of mouth marketing. My service gives these business owners peace of mind that their marketing is getting done and they are building a business built to last.
One of our constant struggles as a business owners is how to get online reviews. This task is often time consuming. But it can be made much easier with the right online reputation management service. For right now though let’s simply talk about how to get online reviews more easily by using a proven process in our […]
Getting online reviews for your business is always an ongoing process. But, once you’ve got a bunch of reviews, isn’t that enough? Having a lot of online reviews is important but as research now shows it’s not enough to to just have a lot. Our customers are being even more discerning about their review reading […]
As business owners, we all know our online reputation directly impacts our business’ success. But how much does our online reputation really impact our business? Too often marketers will beat this idea to death without backing up there claims, which is funny, because the data is there to support their assertions. As study done by […]
As business owners we are always trying to get the best return on our investment in anything we do in our business. We all unanimously agree that the most cost effective and easiest way to grow our business is through more referrals. The best thing about referrals is that those prospective buyers are pre-sold on […]
Hey. Welcome back. Last podcast, we talked about becoming more referable and how creating a feedback system in your business allows you to become more referable. Simply by asking, you’re setting yourself apart, making yourself more referable because people trust you that you’re going to follow up and ask for their feedback, even if […]
Welcome back. Now, in the last podcast we talked about the feedback process and creating feedback process inside your business. Where you’re asking, you’re getting feedback, and then depending on that feedback, they’re going one of two directions. If it’s negative feedback, then obviously you want to keep it offline. You want to resolve that […]
Hey, so in our last episode, we talked about what the problem was with review sites, the fact that only 0.2% of our customers’ opinions are actually being reflected on these review sites and how that’s not a true representation of what’s actually going on inside of our business and how much we care, and […]
Welcome back. Today, what I want to talk about is why review sites are a problem. The problem with review sites is that a typical business hears from 4% of its dissatisfied customers. From the research and data that we’ve been able to gather from our clients using our product is that about 95% of […]
A quick recap in case you didn’t hear about the amazing success of the painting company that just crushed it building their reputation from scratch with our service. Or maybe you didn’t read about the dental practice that brought their reputation back to life from death’s doorstep by repairing it and restoring it to full health. […]